Need Support? | Bianca Luxe Frequently Asked Questions
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Frequently Asked Questions

About Bianca Luxe

We are a Precious Metals Company.

Yes, our refinery and offices are located at 183 Kent Street, Millers Point, NSW 2000, Australia.

Our facilities are open Monday to Friday from 08:30 am to 04:30 pm. The Refinery will be closed for Christmas, please contact us to have more information regarding the exact dates.

Yes, Bianca Luxe Laboratory is accredited by the National Association of Testing Authorities (NATA).

Buying and Selling

Yes, you can buy gold and silver from us. Check out our Bullion or Contact us page to know more.

For private customers only: if the amount of the purchase is over $5,000 USD we request an original ID or a certified copy of a valid driver license or passport.

Gold, Silver, Platinum and Palladium.

PRIVATE CUSTOMERS

WHO WISH TO SELL BULLION, NUGGETS, ALLUVIAL, SCRAP TO Bianca Luxe, WILL BE REQUIRED TO PROVIDE THE FOLLOWING :

  • Statement by a Supplier Form completed and signed (direct to SBS form on website)
  • Copy of your current drivers’ licence (both sides)
  • Copy of a bank statement verifying your name, and Account details.

These will be required to be certified in front of a JP, and we require the original certified copies at Bianca Luxe

BUSINESS CUSTOMERS

SETTING UP AN ACCOUNT (ONE TIME ONLY) WITH Bianca Luxe WHO WISH TO BUY OR SELL BULLION, SELL ALLUVIAL, SCRAP ETC WILL BE REQUIRED TO PROVIDE THE FOLLOWING INFORMATION:

Bianca Luxe

COMPLIANCE – MEL

  • Bianca Luxe Business Detail form (direct to BUSINESS DETAIL form on website)
  • Company details.. registration certificate or equivalent
  • Shareholder list
  • Two forms of Certified ID from all shareholders with 25% holdings or more
  • Letter from your bank verifying your company name and Account details.
  • A letter formalising who is authorised to deal with Bianca Luxe on behalf of the company.

These will be required to be certified in front of a JP, and we require the original certified copies at Bianca Luxe

THIS INFORMATION IS JUST A GUIDE SO PLEASE EMAIL OR CALL OUR OFFICE ANYTIME TO DISCUSS THE PROCESS FURTHER.

ANY OVERSEAS PARTIES INTERESTED PLEASE CONTACT US info@biancaluxe.com.

Yes, you need TO contact us at 0412 484 776 to book an appointment.

It depends on what you’re selling, if you sell gold or silver bullions and these fulfil our requirements the payment is done immediately. If you’re selling jewellery scraps, nuggets, alluvial etc, it will usually take 3 to 4 business days to get the payout.

Services

Assaying, Precious Metals recovery, Refining Services, Asset transfers and storage. Check out our Services page to learn more. 

Gold, Silver, Platinum and Palladium.

Jewellery, industrial and pre-melted scraps, nuggets, alluvial, mined gold, coins, goldsmith lemels and sweeps, medical, dental, spent solution.

Not at the moment.

Not at the moment.

We ask our customers to please call our office on 0412 484 776 or  0412 484 776 to book an appointment.

Yes, contact us CONTACT US to know more.

It will depend on the material and the size of the job. Jewellery scrap, nuggets, alluvial, etc, can be processed and payout within 3-4 business days. Lemel, sweeps, polishing 7- 10 business days.

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